Privacy Policy

This Privacy Policy describes how Panorama Dynamics (Pty) Ltd T/A DriveSure Auto (“DriveSure Auto”, “we”, “us”) collects, uses and protects your personal information in line with the Protection of Personal Information Act, 2013 (POPIA).

1. What we collect

• Your name (if you share it with us on WhatsApp).
• Your phone number (your WhatsApp number, used to reply to your enquiry).
• Vehicle details you provide: make, model, year, engine, axle (front / rear), and registration number or VIN if you supply them.
• Delivery address details (street, suburb, city, province, postal code) when you place an order.
• Order details: the brake-pad SKU and quantity you buy, the price paid, and the courier tracking number.
• Payment confirmation and reference. We do not see or store your card number, PIN, CVV or OTP — payment is processed by our payment provider.

2. Why we collect it

• To confirm the correct brake-pad fitment for your vehicle before payment.
• To process and ship your order.
• To respond to your enquiry on WhatsApp.
• To keep records for warranty, returns and consumer-protection purposes.
• To comply with our legal obligations under the Consumer Protection Act and the Electronic Communications and Transactions Act.

3. How long we keep it

We keep order records (vehicle details, fitment confirmation, payment reference, courier tracking) for the duration of the implied warranty period (6 months from sale) and for the additional period required by the Consumer Protection Act for record-keeping. WhatsApp chat history is retained on your device and on WhatsApp’s servers; we do not export or store it beyond our normal order record-keeping.

4. Who we share it with

• Our payment provider — to process your payment. They receive only the payment amount and reference, not your vehicle details.
• Our courier partners — to deliver your order. They receive your delivery address, phone number and the parcel reference.
• Our supplier — for the specific brake-pad SKU and quantity, to restock and for batch traceability. They do not receive your personal information.
• We do not sell or rent your personal information to anyone.

5. Your rights

Under POPIA you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Object to processing of your personal information.
• Withdraw consent at any time.

To exercise any of these rights, contact our Information Officer at info@drivesureauto.co.za.

6. Cookies and tracking

We may use cookies and similar tools to measure how visitors use our website. We do not use cookies to identify you personally. You can decline cookies via the consent banner shown on first visit.

7. Security

We take reasonable steps to protect your personal information against unauthorised access, loss or damage. Order records are stored in spreadsheets on devices protected by device-level passwords.

8. Changes to this policy

We may update this Privacy Policy from time to time. The latest version is always the one published on this page.

9. Information Officer

Our Information Officer is responsible for handling personal information requests under POPIA. Contact: info@drivesureauto.co.za.